10. Národní konference kvality ve veřejné správě

25. 2. 2014

Nekonečné čakanie na úradoch, nekompetentní úradníci, bolesti hlavy, migrény, depresie a do toho zamknuté toalety na úrade. Kto ešte nemal podobnú skúsenosť asi žije v zahraničí, či ako vraví môj kamarát a právnik v jednej osobe, na planéte bizárie. Bizarné sa však pomaly stáva skutočnosťou. Kto by čakal na jednu z ďalších kritík verejnej správy pri pive, toho musím sklamať. Pijem kávu a mám v pláne vniesť trochu nádeje do tohto beznádejného boja s neefektivitou, byrokratickým aparátom a celoštátnym zväzom amatérskych hráčov Solitaire.


(Zdroj obrázku)

V bývalom Salóne republiky sa v dňoch 18. – 19. 2. odohrala jubilejná 10. výročná konferencia kvality vo verejnej správe. Kam sa teda posunula verejná správa za posledné desaťročie? Posúďte sami. 

Sedím sám za veľkým stolom a sála sa postupne plní. Po určitom čase sedím stále sám, a ako všetko nasvedčuje, nepatrím medzi veľkých hráčov vo verejnej správe - nie som ani primátor, ani tajomník, ba ani ich sekretárka. Konferencia sa nesie v duchu kvality a ak by som na seba aplikoval normu ISO 9001, asi by som neobstál. Píšem si teda poznámku do notesu: „zaobstarať pre našu skupinu erárny oblek“.

Na konferencii sa dokopy predstavilo jedenásť miest, ktoré rekapitulovali svoje pôsobenie. Ak vám nevravia nič pojmy ako CAF, QMS, ISO 9001, EFQM, benchmarking,  projektové riadenie, procesné riadenie či strategické plánovanie, nezúfajte si. Vedzte, že aj vo verejnej správe jestvujú osoby osvietené, ktoré si zaslúžia uznanie za svoju prácu. Ak pôjdete napríklad na hory do Beskýd, zájdite si do Kopřivnice na mestský úrad a možno budete milo prekvapený rovnako ako ja po ich príspevku na konferencii. Človek ako ja, čiže neznalý tejto problematiky, s údivom sledoval snahy miest, obci a krajov, ktoré podnikli. S údivom teda skončil deň prvý.


(Zdroj obrázku)

Druhý deň bol koncipovaný do viacerých sekcií. Konkrétne do dvoch workshopov a bloku príspevkov. V rámci sieťovania som si vybral workshop, ktorý pozostával z troch nosných tém: 3E (economy, efficiency, effectiveness), kvalita a interný audit. Z workshopu jasne vyplynula potreba overenia zmyslu zavádzania štandardov kvality a to nie len v medziach ekonomických, zároveň vyplynula potreba po poradenskej inštitúcií pre štandardy kvality a workshopy podobného typu. Veľmi pozitívnym signálom bolo vyjadrenie zamestnancov Ministerstva vnútra, ktorí hodlajú podporiť túto myšlienku (prv však treba vyčkať turbulentnú politickú etapu).

Po dvoch dňoch sa nemôžem zbaviť dojmu, že si primátori, tajomníci, atď. prišli potľapkať po ramene a pomasírovať svoje úradnícke ego. Summa summarum, verejná správa sa pustila do určitých zmien, aj keď tá sa týka v súčasnosti len hŕstky obcí z cca. 6000 v ČR. Predsa len je to pozitívny smer.

Ako som však na začiatku uviedol, mojím cieľom je týmto príspevkom vniesť trošku nádeje, a preto si neodpustím dodať:

„Omnium enim rerum principia parva sunt." (Počiatky všetkých vecí su maličké)

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Dobře Vilík! :)

 

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